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Course Code : CCHO

Course Objective

This Competency Certificate gives you the opportunity to gain the skills for a Career in the Hotel Industry. The Certificate of Competency in Hotel Operations is a standalone training program which emphasizes Hotel Operations traits. The programme is a competency programme and is suitable for individuals who do not have sufficient O levels grades to undergo theoretical programmes. The programme emphasizes on skills and vocational education.

Upon successful completion of this programme students will know:

  • The Various departments within the Hotel
  • The Importance of each departments within the Hotel
  • The role of each department

Course Content

  • Module 1  : Principles of Hotel Operations
  • Module 2  : Front Office Operations
  • Module 3  : Housekeeping Operations
  • Module 4  : Food & Beverage Operations
  • Module 5  : Customer Service
  • Module 7  : Customer Relationship Management

Programme Fees

  • RM2250.00

Course Duration

  • 3 Months

Total Training Hours

  • 40 hours