Course Code : CCRO


This certificate gives you the opportunity to gain the skills necessary to obtain an entry-level supervisory position in the lodging, hotel, or service industry. The certificate also provides the opportunity for individuals already in the industry to upgrade skills and broaden their areas of expertise. The Certificate is an Operations level qualification requiring students to complete 7 Competency Units.  The programme is for 40 hours.

Course Objective

Upon successful completion of this programme students will be able to:

  • To provide students with the knowledge and skills required for positions with some supervisory responsibilities, in a Hotel Front Office role, within the accommodation industry
  • To enable students to develop literacy and numeracy skills relevant to the hospitality industry, and for further study.
  • Understand the knowledge and skills required for employment in a Hotel Front Office.
  • Understand the knowledge and skills to pursue a career, with some responsibilities in a Hotel Front office role. 

Course Content

  • Module 1  : Introduction to Reception Operations
  • Module 2  : Work Safely
  • Module 3  : Provide Safety & Security to the Guest
  • Module 4  : Handle Guest/Resident Arrival
  • Module 5  : Handle Guest/Resident Departure
  • Module 6  : Maintain Guest/Resident Account
  • Module 7  : Promote Tourism

Programme Fees

  • RM1500.00

Course Duration

  • 4 weeks

Total Training Hours

  • 40 hours