Course Code : CROP


This certificate gives you the opportunity to gain the skills necessary to obtain an entry-level Operation level position in the Retail industry. The certificate also provides the opportunity for individuals already in the industry to upgrade skills and broaden their areas of expertise. The programme is also suitable for working supervisors and managers who require recognised retail qualifications for career advancement or promotion purposes. The Certificate is an Operations level qualification requiring students to complete 7 competency units. The programme is for 40 hours.

Course Objective

  • Provide prospective business and management students with a body of knowledge which will:

    • Increase their employment opportunities within the framework of retail management.
    • Prepare them for supervisory and management careers in retail, commerce and industry.

Course Content

  • Module 1  : Introduction to Retail Operations
  • Module 2  : Work Safely
  • Module 3  : Provide Safety & Security to the Guest
  • Module 4  : Basic Customer Relationship
  • Module 5  : Suggestive Selling
  • Module 6  : Understanding Customers
  • Module 7  : Understanding the Tourism Industry
  • Module 8  : Understanding Retail Branding
  • Module 9  : Understanding Retail Marketing

Programme Fees

  • RM1500.00

Total Training Hours

  • 40 hours


Application Procedures

Application must be made through the prescribed form, which may be obtained from UMCCed office or can be downloaded here. 

All enclosed academic records and other supporting documents must be certified true copies.

A complete application should consist of the following items:

A complete, signed application form with a passport size photograph
A duly completed Employment Verification Form
Copy of Identification Card / Passport
Copy of SPM/ MCE or GCE 'O' Level 
Certificate or equivalent

Additional Requirements :

Processing fees of RM25.00 (postal order/money order) payable to UMCCed.(Non-refundable)

Please send the application form, processing fees and related documents to the address below either by hand or mail to:

Business Development & Communication Division,
University of Malaya Centre for Continuing Education (UMCCed), 
Level 7, Wisma R&D University of Malaya, Jalan Pantai Baharu, 59990 Kuala Lumpur.

Tel :03-2246 3612 / 3604 / 3607 / 3606
E-mail : 

HP : 
Firdaus  019-386 8967 
Shamsul 012-524 7207
Suzi 011 - 1567 5696
Balqis 019 - 359 5952

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